We caught up with Melanie Raftery from Portmeirion Group to find out how the OSS Academy had helped her in her role. Here's what she had to say......
Course fee: £3495 +VAT (course fee includes accommodation and all meals)
The OSS Masters Programme is a unique opportunity for retail business leaders to get a clear view on the future of retail and understand how best to position their businesses for success.
The intensive 4-day programme allows delegates to look beyond the day-to-day challenges of running an organisation and to tackle key issues including:
Through a range of challenges and workshops the OSS Masters Programme develops delegates’ ability to analyse market trends and establish what works, what doesn’t and how they can innovate in a volatile and competitive market. Through extensive networking opportunities we also provide delegates with the opportunity to create ideas together and draw inspiration from one another.
The 4-day programme offers delegates full, unprecedented access to respected industry leaders and retail professionals. Including:
Retail Week and World Retail Congress
British Retail Consortium
Founder & CEO
British Retail Consortium
Valeur Executive Search
The Wine Society
Academic Director of the Oxford Institute of Retail Management, Associate Professor in Retail Marketing and Deputy Dean
Saïd Business School
“It was effective in giving me time away from the day-to-day to recharge my own learning and development. Something that as a business owner I don’t get the chance to do.”
“Thought provoking, idea mapping, practical application.”
“I really enjoyed the programme. It has made me think differently and learn about myself and how I interact and work in a group.”
“The programme exceeded my expectations, giving true understanding and belief in myself and both seeing and meeting my objectives.”
Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This e-book looks at the link between customer experience and employee experience.
24th – 27th February 2020
Encouraging delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.
Helping retailers anticipate digital trends and understand consumer behavior to support the delivery of a customer journey that maximises sales and increases loyalty.
29th June – 3rd July 2020
Developing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.
22nd – 28th August 2020
Enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.
Andrew Busby joins an expert panel at OSS Masters 2020 to debate the future retail landscape. Read his alternative 2020 retail predictions here......