OSS Masters

TBC 2021, Saïd Business School, Oxford

Course fee: £3495 +VAT (course fee includes accommodation and all meals)

The OSS Masters Programme is a unique opportunity for retail business leaders to get a clear view on the future of retail and understand how best to position their businesses for success.


The intensive 4-day programme allows delegates to look beyond the day-to-day challenges of running an organisation and to tackle key issues including:

  • The challenges of the future retail landscape
  • The successful positioning of your business in an evolving retail world
  • Leading your business to success
  • Developing and exploiting innovation and agility


Through a range of challenges and workshops the OSS Masters Programme develops delegates’ ability to analyse market trends and establish what works, what doesn’t and how they can innovate in a volatile and competitive market. Through extensive networking opportunities we also provide delegates with the opportunity to create ideas together and draw inspiration from one another.

Contact us

Who should attend?

  • Senior individuals with a high level of responsibility
  • Business owners
  • Senior managers/directors

Benefits for you

  • An ability to identify the emerging trends and have a clear view of the future retail landscape
  • Be able to make the right retail choices in an intensely, volatile and competitive market
  • Understand which innovations to back and ensure they are implemented successfully

Benefits for your business

  • Clearer view on the opportunities for success in the retail landscape
  • An advantage over the competition by knowing which trends and innovations to back
  • Improved customer following in a world of disloyalty
  • Improved commercial decisions and strategic investments
  • Better team engagement


The 4-day programme offers delegates full, unprecedented access to respected industry leaders and retail professionals. Including:

OSS Masters | Rob Hattrell

Rob Hattrell


eBay UK

OSS Masters | Jon France

Fiona Lambert

Managing Director


OSS Masters | Chris Brook-Carter

Chris Brook-Carter

Managing Director

Retail Week and World Retail Congress

OSS Masters | Helen Dickinson

Helen Dickinson

Chief Executive

British Retail Consortium

OSS Masters | Andrew Busby

Andrew Busby

Founder & CEO

Retail Reflections

OSS Masters | Tom Ironside

Tom Ironside


British Retail Consortium

OSS Masters | Jon France

Jon France


Valeur Executive Search

OSS Masters | Steve Finlan

Steve Finlan


The Wine Society

OSS Masters | Jonathan Reynolds

Jonathan Reynolds

Academic Director of the Oxford Institute of Retail Management, Associate Professor in Retail Marketing and Deputy Dean

Saïd Business School

Lets talk

To book places or speak to us about any of our programmes please contact:

Terry Lees

Head of Residential Programmes

M: 07595 928 721

E: terry.lees@brc.org.uk


Proven track record


Download our free Ebook

Giving Everyone the Five Star Treatment

Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This e-book looks at the link between customer experience and employee experience.

Our programmes

See our range of unparalleled learning opportunities

OSS Masters 2019 | OSS Retail

OSS Masters

Encouraging delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.

Start your journey
OSS Digital Transformation | OSS Retail

Digital Transformation

Helping retailers anticipate digital trends and understand consumer behavior to support the delivery of a customer journey that maximises sales and increases loyalty.

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OSS Foundation 2019 | OSS Retail

OSS Foundation

Developing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.

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OSS Academy 2019 | OSS Retail

OSS Academy

Enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.

Start your journey

Latest news

Support and guidance

At OSS Retail, our primary focus has always been on people. With this very much in mind amidst the ever developing COVID-19 situation, we must regrettably announce that we will......