OSS Academy | 17th – 23rd August 2019 | Keble College, Oxford In 1923, the iconic Wembley Stadium opened to the public, the Republic of Turkey was established, Warner Brothers......
Course fee: £1,795 +VAT (course fee includes accommodation and all meals)
Digital Transformation is a two-day specialist programme designed to help retailers anticipate digital trends and understand consumer behaviour. By understanding these two areas organisations can deliver a customer journey that maximises sales and increases loyalty.
The course is specifically aimed at retail leaders and managers currently working in the digital space, but equally for those in retail operational roles who need to enhance their understanding of the online customer journey.
Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This e-book looks at the link between customer experience and employee experience.
17th – 23rd August 2019
Enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.
Encouraging delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.
Helping retailers anticipate digital trends and understand consumer behavior to support the delivery of a customer journey that maximises sales and increases loyalty.
Developing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.
As part of the British Retail Consortium’s Better Jobs campaign and the ongoing commitment to repositioning ‘Retail as a Career of Choice’, BRC are excited to announce the acquisition of......