The Centre for Inclusive Leadership | OSS RetailDownload your free e-book

Giving Everyone the Five Star Treatment – I.D.E.A.S.

by Paul Anderson-Walsh, Linbert Spencer, Sajjad Iqbal

The Centre for Inclusive Leadership

Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This exclusive e-book looks at the link between customer experience and employee experience.

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