Programmes for every step of your retail career, from the first steps in management right through to the boardroom.

Our mission is to support every talented retailer through every step of their career. We also aim to provide retail businesses with courses that align with their existing learning and development programmes. 

Our programmes

See our range of unparalleled learning opportunities

OSS Masters

24th – 27th February 2020

Encouraging delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.

Start your journey

Digital Transformation

June 2020

Helping retailers anticipate digital trends and understand consumer behavior to support the delivery of a customer journey that maximises sales and increases loyalty.

Start your journey

OSS Foundation

29th June – 3rd July 2020

Developing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.

Start your journey

OSS Academy

22nd – 28th August 2020

Enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.

Start your journey

Why OSS works

Retail centric

Retail focussed – OSS programmes are developed by retailers, for retailers. Delegates gain exclusive insights and learn first-hand from current retail leaders and expert tutors from a diverse group of national, international and independent retailers.


Align with your internal L&D – We’ll work with you to integrate OSS with your internal Learning & Development programmes through pre-course briefings and post programme reviews.


New ways of thinking – OSS encourages and enables interaction between different job functions from retailers across the sector. This allows individuals to think outside of their normal work pattern, share their knowledge and inspire new ways of thinking and working.


Ongoing support – It doesn’t stop once the programme has ended. We can help with post-course reviews and encourage delegates to return as Group Directors. This enables them to continue their development and reach their potential.

Lets talk

Retail centric

To book places or speak to us about any of our programmes please contact:

Terry Lees

Head of Residential Programmes

M: 07595 928 721



Download our free Ebook

Giving Everyone the Five Star Treatment

Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This e-book looks at the link between customer experience and employee experience.

Latest news

Support and guidance

At OSS Retail, our primary focus has always been on people. With this very much in mind amidst the ever developing COVID-19 situation, we must regrettably announce that we will......