Bespoke Training

For retailers to develop their own in-house learning and development

Retail is a unique industry and so are the businesses that operate within it. For organisations looking to develop their own in-house learning and development programmes OSS can provide a bespoke training service. The tailor-made solution will provide high quality, retail specific learning and development with a focus on the knowledge and skills retail leaders and managers need to deliver enhanced performance.

Areas we specialise in

  • Leadership skills for graduate trainees to senior managers
  • Building high performance teams
  • Creating the attitude, behaviours and skills to deliver excellence in customer service
  • Customised business exercises to drive increased sales and profit

Benefits for your business

  • Training programmes that are unique to you
  • Tackle challenges specific to your organisation
  • Develop teams together as one
  • Training can occur at your premises

Benefits for your business

  • Confident leaders able to successfully lead a team and create the conditions for effective team working
  • Managers able to prioritise and achieve business outcomes effectively to improve productivity
  • Leaders that can focus on the customer’s experience and in response set achievable standards for service which support the drive to increase profitable sales

Lets talk

To book places or speak to us about any of our programmes please contact:

Terry Lees

Head of Residential Programmes

M: 07595 928 721


Latest news

Support and guidance

At OSS Retail, our primary focus has always been on people. With this very much in mind amidst the ever developing COVID-19 situation, we must regrettably announce that we will......