OSS Academy

TBC 2021, Keble College, Oxford

Course fee: BRC Members: £2995 +VAT / Non-members: £3295 +VAT (course fee includes accommodation and all meals)

The overarching aim of the Academy is to take outstanding retail managers and make then outstanding retail leaders. We do this by enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels. 


The programme inspires delegates to consider how they can more successfully affect the retail  environment in which they work, specifically; their own performance, the performance of their team and their ability to influence the commercial performance of their part of the business.

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Who should attend?

  • Experienced managers in retail operations and head office functions
  • Store managers and area managers
  • Senior managers of independent retailers

Benefits for you

  • Develop effective leadership styles 
  • Understand how to influence the team as a leader
  • Confidence in introducing wellbeing in the workplace
  • Gain new insights into the effective use of the key financial retail levers of space planning and sales densities, stock turn, cost control, multi-channel trading and profit management
  • Develop an understanding of the importance that brand plays in retail marketing
  • Formulate business strategies designed to improve business performance

Benefits for your business

  • Leaders with a greater understanding of their impact on results
  • Team leaders with a knowledge of wellbeing in the workplace
  • Retail managers with enhanced understanding of personality types and effective communication
  • Confident team leaders

Lets talk

To book places or speak to us about any of our programmes please contact:

Terry Lees

Head of Residential Programmes

M: 07595 928 721

E: terry.lees@brc.org.uk

Former Programme Speakers


OSS Retail management development programmes offer a unique learning experience for talented professionals from UK, international and leading independent retailers.


Proven track record


Download our free Ebook

Giving Everyone the Five Star Treatment

Retail remains a people business. Your colleagues are your direct link to your customers. Therefore for customers to keep coming back they must receive an outstanding shopping experience, even if it is online. This e-book looks at the link between customer experience and employee experience.

Our programmes

See our range of unparalleled learning opportunities

OSS Masters 2019 | OSS Retail

OSS Masters

Encouraging delegates to develop creative solutions to high level strategic issues and boost awareness of major trends in the retail sector.

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OSS Digital Transformation | OSS Retail

Digital Transformation

Helping retailers anticipate digital trends and understand consumer behavior to support the delivery of a customer journey that maximises sales and increases loyalty.

Start your journey
OSS Foundation 2019 | OSS Retail

OSS Foundation

Developing the vital skills necessary to successfully lead a team and build confidence as retail managers. Also to understand the impact that successful leaders can have on the business.

Start your journey
OSS Academy 2019 | OSS Retail

OSS Academy

Enhancing the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels.

Start your journey

Latest news

from OSS Retail

At OSS Retail, our primary focus has always been on people. With this very much in mind amidst the ever developing COVID-19 situation, we must regrettably announce that we will......