New OSS retail website is coming soon...

OSS Retail, formerly known as Oxford Summer School, is putting the finishing touches on a fresh new-look and revamped website.

The re-developed web site will feature more videos, resources and useful tools for delegates and businesses who wish to continually develop their skills alongside other multi-national PLC’s and leading independent retailers.

We will also be releasing the first in a series of free e-books that will provide a sample of the quality of OSS Retail. The e-book ‘Giving Everyone the Five Star Treatment’ looks at the link between customer experience and employee experience and offers practical tips to increase customer satisfaction by enhancing employee loyalty.


Digital Transformation | 12 – 13 June 2019 | McCann Worldgroup, Prestbury
For Online Retail Managers, Retail Website Managers, E-commerce Operations Managers and Heads of Retail
A two-day specialist programme designed to help retailers anticipate digital trends and understand consumer behaviour. By understanding these two areas organisations can deliver a customer journey that maximises sales and increases loyalty. The course is specifically aimed at retail leaders and managers currently working in the digital space, but equally for those in retail operational roles who need to enhance their understanding of the online customer journey.

To download the brochure please click here.

OSS Foundation | 1 – 5 July 2019 | St. Hugh’s College, Oxford
For trainee managers, store managers, department managers in stores and
head office functions
The aim of the Foundation programme is to develop the delegates understanding of their role as team leaders and the positive impact this can have on their business. By enhancing the vital skills necessary to successfully lead a team delegates can build their confidence as retail managers.


OSS Academy | 17 – 23 August 2019 | Keble College, Oxford
For store managers, area managers, senior managers of independent retailers
middle managers in retail ops and head office functions
The aim of the Academy is to enhance the delegate’s understanding and management of the five key retail resources: People, Money, Merchandise, Marketing and Retail Channels. The course inspires delegates to consider how they can more successfully affect the retail environment in which they work, specifically; their own performance, the performance of their team and their ability to influence the commercial performance of their part of the company.


OSS Masters | TBC February 2020 | Saïd Business School, Oxford
For senior managers and business owners with influence over business
The Masters takes senior managers and directors beyond the day-to-day challenges of running a business and gives them the opportunity to develop new thinking and new strategies to tackle key issues. The 4-day intensive course provides delegates with full, unprecedented access to respected industry leaders and the forum to network with fellow executives from other retailers.


If you would like to find out how OSS Retail could help your business please call the team on 0121 446 66 88 or email